Terms and Conditions

IMPORTANT: YOUR USE OF OUR SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL, HOWEVER, NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT BETTER HUB. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES. OUR WEBSITE SERVICES

• Our services are provided to adults over eighteen (18) years. By purchasing through our website, you acknowledge that you are over 18 years of age.
• All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. If you have placed an order, we reserve the right to cancel your order should our prices change.

“We” Means Better Hub Pty Ltd, BCIC, Better Lawnmowing And Equivalent Businesses Registered Under BCIC Trust And “Us “And

“Our” Have Corresponding Meanings.

“You” Means The Party Entering Into The Agreement For Services With Us, And Includes The Party To Whom Our Quotation Is Addressed And The Party By

Whom The Acceptance Is Signed, And” Your “Has A Corresponding Meaning.

“Services” Means The Whole Of The Work To Be Undertaken By Us In Connection With The Gardening Services Contracted

“Subcontractor” Means Any Person Other Than One Of Our Employees Who, Under Any Agreement Or Arrangement With Us (Whether Directly Or Indirectly) Performs Or Agrees To Perform The Whole Or Any Part Of The Services.

Words In The Singular Include The Plural, And Words In One Or More Genders Include All Genders.

“Contract” Shall Mean The Contract For The Gardening Services Made Between The Contractor And The Customer As Evidenced By The Quotation And These Conditions.

These Terms And Conditions Shall Apply To All Contracts For The Supply Of Services By Us To The Customer And Shall Prevail Over Any Other Documentation Or Communication From The Customer.

• Inappropriate behaviour. We do not tolerate inappropriate behaviour towards Us or our Contractors that harasses, intimidates, threatens, or uses fear (either verbally, written or physical) by the Customer; this includes explicit language, racism and defamatory remarks. We will take whatever action is necessary (including legal action) against any person involved in threatening or abusive behaviour. We reserve the right to terminate any Services immediately without refund. You, the Customer, agree to this and have no such claim to receive any refund.

Unless Otherwise Marked With The Term ‘FIXED QUOTE’, All Quotes Are Estimates Only. Quotes Are Based On The Estimates Of An Average House And The Sqm Area For The Gardening Service.
All Quotes Are Based On An Hourly Basis, The First 2 Hours Are Fixed, And Then We Charged In 1 Hour Lots.
We Use Reasonable Endeavours To Quote As Accurately As Possible However, At Times Quotes Are Subject To Change Based On Us Or The Customer Identifying Additional Factors. Such Factors Are.

• The property is not as described by the Customer.
• The condition of the property is not as described during the quotation.
• Access to either premise is limited.
• Acts of God, such as storms and flooding.
• Traffic conditions, including detours and congested traffic.
• Weekends and Public Holidays

Variation Of Work Required And Delay.

If The Work You Ultimately Require Us To Do Varies From The Work For Which A Quotation Or Estimate Has Been Given, Or If We Are Prevented From Or Delayed In Undertaking The Services Or Any Part Thereof (Except Where That Prevention Or Delay Results From A Factor Within Our Control), We Will Also Be Entitled To Make A Reasonable Additional Charge.

Payments To Third Parties, Parking Fees, Tulls Fees Etc . We, Will, Be Entitled To Reimbursement From You Of Any Amount; We Have Been Required To Pay To A Third Party (Other Than A Subcontractor) To Obtain Or Effect Delivery Of The Goods.

• The Contractor has the right to deny services if they deem dangerous and pose an imminent threat to his life without being obliged to provide a reason.

• The Customer is requested to provide thorough details during the quotation of the service, along with the size of the area in which the service must be executed
• The Customer or its agent is requested to attend the premises when the Contractor arrives and until the service is completed. The Contractor can’t give an exact time for the completion of services; therefore, the Contractor cannot arrange for services to be carried out at specific times.
• It is the responsibility of the Customer or its agent to ensure that all goods to be removed or stored are given to the Contractor, and none is left behind or taken by the Contractor in error, and the Customer shall indemnify the Contractor against any claim against the Contractor arising from a breach by the Customer of this condition.
• The Customer shall not tender for removal or storage any article or substance which is or may become of a dangerous corrosive inflammable explosive or damaging nature, nor anything likely to encourage any vermin or pest. The Customer shall indemnify the Contractor against any loss or damage which may be suffered by the Contractor through the presence of any such article or substance in any goods removed or stored for such Customer and against any claim made against the Contractor by any other person arising from that place. In the event of discovery by the Contractor shall upon notification thereof immediately remove such article or substance from the place where the same is situated and if the Customer should fail to do so, the Contractor may at its discretion remove, destroy or otherwise dispose of the same without in any way becoming liable to the Customer.

• The Contractor is bound to deliver the services contracted and expressed in the quotation.
• If the Customer or a person authorised to receive the services is unable to receive them at the place where they are to be delivered immediately upon their arrival or is unable to be contacted immediately before delivery and or if the Contractor cannot by reason of circumstances beyond its control gain access to the place to which the services are to be delivered, the Contractor shall be entitled to postpone the job and charge the necessary fees applicable

A Security Deposit Of The Amount Of The Quote Estimation Will Be Held Against An Authorized Credit Card On The Day Before The Scheduled Move. This Is To Ensure The Client Has Sufficient Funds Available For The Job. Unless Agreed Upon In Writing, Full Payment For The Services Is To Be Made Via Credit Card On The Day Of The Service Completion.

If You Wish To Book Your Move And Huld A Date, As Security You Must Provide Valid Credit Card Details And A Minimum 2-Hour Fee Applies.

If You Are Paying Via Bank Transfer, Please Send The Remittance Details To Our Office And Allow 3 Days For Bank Clearing. Failure To Receive Remittance Advice Or Payment Within Our Bank Account 1 Day Prior Will Result In Cancellation Of Your Service And A Forfeit Of The Booking Fee If Applicable.

You, The Customer, Agree That If We Have Not Received Payment In Full For The Service Within The Period Of One Calendar Month Of The Original Invoice Date, Then A Late Payment Fee Of $50 Applies For The First Month. Additional Late Payment Fees Will Be Charged On A Fixed Rate Of 10% Per Annum For Every 3 Days That Any Amount Remains Outstanding Thereafter.

In Addition To The Amounts Set Out Above, The Customer Agrees To Indemnify Us For All Legal Costs (On A Solicitor And Own Client Or Full Indemnity Basis, Whichever Is Greater) And Any Other Expenses Incurred By Us In Connection With A Demand, Action Or Other Proceeding (Including Mediation, Out Of Court Settlement Or Any Action Taken To Recover A Debt From The Customer) Arising Out Of A Breach Of These Terms Including The Failure By The Customer To Pay Any Amount By The Due Date.
At Its Sule Discretion, We Reserve The Right To Report Any Non-Payment To Collection Agencies, Including Reporting Non-Payment To The Credit Reference Association (CRA), The TICA Database And Your Property Agent. In Doing This, Your Credit Rating May Be Affected And Or your Ability To Seek Rental Properties/Credit In The Future.

If You Cancel Your Booking 5 Days Before The Booked Date, You Will Receive A Refund Less A $50 Administration Fee.
If You Cancel Your Booking Within A Period Of 5 Days To 2 Days Before The Booked Date, Then You Will Be Charged A $100 Cancellation Or Postponement Fee. This Fee Is Not Transferable, But May Be Used Within 3 Calendar Months Of The Original Booked Date At The Same Address Of The Original Booking.

If You Cancel Your Booking Within 24 Hours From The Booking Date, The Customer Authorizes The Following Fees Can Be Charged To The Credit Card Details Supplied And Kept On File.

We Hold All Rights To Cancel The Job If We Deem The Condition Of The Property Is Dangerous For The Safety, Health, Or well-being Of Our Staff Or If We Are Unable To Access The Property As Agreed.

Same Day Cancellation Fees Will Apply. We Reserve, The Right To Re-Schedule, Or Cancel Any Service If The Property Is Not As Described Either In Condition Or Size Or If Unexpected Circumstances Occur. Postponement Fee May Apply In This Case.

If You Cancel Your Job After A Postponement, A $120 Fee Will Be Due, And You permit Us To Take This Fee Out Of Any Funds Held By Us.

• Acts of God
• Weather
• Existing Damage
• Wear and Tear Damage
• Any goods removed from or to any premises in which there are at the time of removal workmen other than employees of the
  Contractor or the Customer.

Any Claim For Loss Or Damage To Goods Or Property Must Be Made In Writing To The Contractor Within 2 Working Days After The Date Of Delivery Or The Date Upon Which Such Goods Would Ordinarily Have Been Delivered. In The Event That Any Claim Is Not Made Within Such Period, Liability (If Any) Of The Contractor Under Shall Thereupon Cease.

Any Complaints Must Be Made In Writing And Sent To support@bcic.com.au

Any Complaints Must Be Made Within 24 Hours Of The Performed Service.

Complaints Must Include The Customers Name, Contact Number, The Date Of The Complaint And A Detailed Explanation Of The Complaint, Including Any Relevant Documentation And Notes.

Complaints Must Also Include What Resolution The Client Would Like.